Shipping & Returns

SHIPPING POLICY

State Sales Tax

We are required to collect and remit sales tax in the following states. Remittance of any other state’s taxes is the responsibility of the purchaser.

  • Alabama

  • Arizona

  • Arkansas

  • California

  • Colorado

  • Connecticut

  • Florida

  • Georgia

  • Hawaii

  • Idaho

  • Illinois

  • Indiana

  • Iowa

  • Kansas

  • Kentucky

  • Louisiana

  • Maine

  • Maryland

  • Massachusetts

  • Michigan

  • Minnesota

  • Mississippi

  • Nebraska

  • New Jersey

  • New Mexico

  • New York

  • Nevada

  • North Carolina

  • North Dakota

  • Ohio

  • Oklahoma

  • Pennsylvania

  • Rhode Island

  • South Carolina

  • Tennessee

  • Texas

  • Virginia

  • Vermont

  • Washington

  • Washington DC

  • West Virginia

  • Wisconsin

  • Wyoming

State Excise Tax

Maryland

Effective October 1, 2019, the State of Maryland will be imposing an Excise Tax on all tobacco products sold by online retailers to Maryland customers. See Maryland House Bill 1301. Please note that this excise tax is in addition to the Maryland sales/use tax already imposed on tobacco products sold to Maryland customers.

The Maryland Excise Tax rate will differ depending on the type of tobacco product sold:
- Premium cigars will be taxed at 15% of the wholesale price, which would equate to an average retail price increase of 7-9%.
- Pipe tobacco will be taxed at 30% of the wholesale price, which would equate to an average retail price increase of 15-20%.

For more details on the Maryland Excise Tax, review the law here

Ohio

Effective October 16, 2019, the State of Ohio will be imposing an Excise Tax on all tobacco products delivered to Ohio customers. See Ohio Code 5743.62 Please note that this excise tax is in addition to the Ohio use tax already imposed on tobacco products delivered to Ohio customers. 

The Ohio Excise Tax rate will differ depending on the type of tobacco product purchased:
- Most premium cigars (and all pipe tobacco) will be taxed at 17% of the wholesale price, which would equate to an average retail price increase of 8-11% with a maximum of fifty two cents ($.52) per premium cigar.
- Most little cigars with a filter or tip will be taxed at 37% of the wholesale price, which would equate to an average retail price increase of 25-30%

For more details on the Ohio Excise Tax, review the law here. 

Pennsylvania

The Commonwealth of Pennsylvania imposes an Excise Tax on “small cigars” shipped to customers based in Pennsylvania. Specifically, small cigars weighing 4lb per 1000 or less, not in carton packs, and not containing 20 to 25 sticks per pack will be taxed at $0.13 per cigar. 

Please note, we cannot ship to Pennsylvania customers any small cigars weighing 4lb per 1000 or less packed in cartons that contain 20 to 25 sticks per pack.  

RETURN & EXCHANGE POLICY

We do our best to provide you with the highest quality cigars, pipes, and accessories, in perfect condition, as quickly as possible. Every shipment is inspected for quality and undergoes a series of several spot-checks by our shipping staff for accuracy and quality but in the case that you are not satisfied with your purchase, you may return the item within 30 days* of receipt of your order. Simply, contact Customer Service or call 305-890-3311 and our team of customer service representatives will guide you through our easy return process. Upon completion of the return, you will receive a Return Merchandise Authorization Number (RMA#). It is important that you write this number on the outside of the package to ensure accuracy upon receipt of the return. Please take note that returns take 3-10 business days from receiving a return to process. 

How the return policy works:

Cigars — For cigars by the box or bundle of 20 cigars or more, we allow a 1 stick allowance but the remaining cigars must be returned in order to receive full merchandise credit, less shipping charges. If you try more than 1, pro-rata credit is applied, less shipping charges. For samplers and 5-packs, returns must be in new, unopened condition to receive full credit. This includes having cigars in their cellophane wrappers. Please keep the original packaging and any accessories to return with the item and do not return any cut or smoked cigars, as this may affect your refund.